Many NGOs and volunteers have had bad experiences, usually due to poor coordination and management, unrealistic expectations, and lack of cultural understanding. This can put them off volunteering or taking prospective volunteers.
NGOs often complain that volunteers start with enthusiasm, but can become despondent and even a liability after some time. Without the proper coordination or support some volunteers can end up doing more harm than good, despite the best intentions, as they are left to ‘start up’ their own project with little input from the local community, meaning the project often fails once they leave.
Volunteers often complain that when they arrive at a placement, they are “dumped” by the coordinating organisation and left to fend for themselves. When they reach the placement on the first day of work, the programme is not organised, no job description is offered and they are sometimes told to just help out wherever they feel they can. Some placements seem to be set up in order to cater for growing numbers of volunteers, rather than to address needs requested by the local community. The volunteer coordinator is usually only available by phone or email, and concerns are sometimes ignored.
Volunteers who take the adventurous route of just ‘turning up’ often find it extremely difficult to find a legitimate organisation which will allow them to volunteer, and even more so to be able to share their skills and ideas to the fullest.
VSN addresses these issues by carefully selecting a small number of legitimate organisations which genuinely need and have requested volunteers. VSN also selects volunteers with the necessary skills requested by the host organisation, and provides advice and support to the volunteer before, during and after their placement. We assist the local community organisation in managing volunteers effectively so that everyone gets the most out of their experience. We hold regular meetings and debriefing sessions with volunteers (as well as NGOs) in-country, provide safe and secure accommodation, and are always on hand when you need help or advice. VSN can also help voluntourists create the right balance of work and play, by offering advice about trips and activities throughout Uganda.
The volunteering sector is already massive and our goal is to strengthen and improve the effectiveness of the sector. We are in the ideal position to do this, given our extensive experience in volunteer management and development management, and a combined ten years experience living, working and volunteering in East Africa.